Our profiles come with a 10 year guarantee from the date of delivery. In the unlikely event that an issue develops within this period, we will replace the part that is faulty.
Aluminium profiles are guaranteed for 10 years,
uPVC profiles are guaranteed for 10 years,
Glass is guaranteed for 5 years
Locks & hardware are guaranteed for 2 years
These guarantees commence at the date of delivery.
This will be subject to a fair ‘wear and tear’ policy. Examples of issues not covered in this regard are below.
Scratches on handles (doors and windows)
Scratches on doors, including damage caused by keys & keyrings
Marks, scratches and pitting to any hardware such as handles, letteboxes, door knockers etc.
Damage to or broken glass if not declared on the delivery date
Broken or snapped keys inside locks.
Please note, we will not pay any labour required costs incurred to install replacement items. We cannot be held responsible for normal ‘Wear and Tear’ or accidental damage, misuse or failure by the customer to comply with routine maintenance.
Any replacement part supplied will be covered by the warranty period activated from the original point of sale and not extended.
The guarantee is only valid for doors supplied and fitted within the UK.
All warranty claims must be reported in writing to email@example.com.
We may require photographic evidence to support your claim.
The following exclusions apply to the Guarantee;
This guarantee does not cover any accidental damage (including glass breakage), blockages, wear and tear, misuse of the product and any faults associated to condensation.
This guarantee does not cover any problems associated with fading or discolouration
This guarantee does not cover any problems associated with the penetration of insects, misting and mould growth
This guarantee does not cover any problem in the event the consumer fails to adequately maintain the product or misuses the product
The choice of whether materials are either repaired or replaced is at the sole discretion of the Installing Company. This guarantee is not transferable..
To prolong the life of the product a small amount of care and attention is needed. How often depends on where you live. In a coastal or heavily industrialised area or near a main road, cleaning may need to be more often. We recommend that you only use warm soapy water (washing up liquid is suitable) with a lint free cloth and wipe dry with a soft clean cloth.
Hardware (with exception of sliding door tracks) should be lightly oiled on a 6 monthly basis.
Please refain from
Using abrasive cleaners or scouring pads
Using pressure washers or steam cleaners
Applying any type of bleach or solvent solutions
Applying any adhesives of any type or tack
Please note that all products sold on aluminiumtradewindows.co.uk are made to measure, specifically to the sizes requested by you on the order. They are manufactured after your order has been placed and are bespoke items, custom made for you.